Shipping and Pickup Policy

Effective date: October 16, 2026

This Shipping & Local Pickup Policy applies to purchases made through Red’s Pro Shop at Statewide Sportsdome Resort.

Shipping Destinations

We currently ship to eligible addresses within the United States. Available shipping options and charges are displayed during checkout. If no shipping option appears for an address, we are unable to ship the order to that location.

We do not currently offer international shipping.

Order Processing

Orders are generally processed within 1–3 business days, Monday through Friday, excluding holidays. Orders placed after 2:00 p.m. Eastern Time may begin processing on the next business day.

Processing time is the time required to prepare an order for shipment. It does not include the carrier’s transit time.

Occasionally, an order may require additional processing time because of product availability, order size, payment verification, weather, holidays, or other circumstances. If we cannot ship an order within the stated time, we will contact the customer with a revised shipping date and provide the option to accept the delay or cancel the unshipped order for a full refund.

Shipping Rates

The applicable shipping rate is calculated at checkout based on the products, size, weight, and quantity included in the order.

Standard shipping: $5.50
Large, heavy, or bulk-order shipping: $15.00

The $15.00 rate may apply to larger or heavier merchandise or to orders containing a quantity of smaller products that requires a larger or heavier shipment.

The shipping charge shown at checkout is the final shipping charge for that order unless the customer requests a change after checkout.

Estimated Delivery Time

Most shipments are expected to arrive within approximately 3–7 business days after the carrier receives the package. Delivery dates are estimates and are not guaranteed.

Carrier delays caused by weather, service interruptions, holidays, incorrect addresses, or other circumstances outside our control may affect delivery.

Tracking

When tracking information is available, it will be sent to the email address provided during checkout. Tracking information may take up to 24 hours to become active after the shipping label is created.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately if an address needs to be corrected.

We cannot guarantee that an address can be changed after an order enters processing or has been transferred to the carrier. Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility unless the error was made by Red’s Pro Shop.

Damaged, Missing, or Incorrect Shipments

Inspect the shipment promptly after delivery. If an order arrives damaged, contains the wrong product, or is missing merchandise, contact us within seven calendar days of delivery.

Please provide:

The order number
A description of the problem
Photographs of the merchandise
Photographs of the shipping package and label, if applicable

Keep the merchandise and all original packaging until we provide further instructions. Do not mail an item back without authorization.

For an approved claim involving damaged, defective, missing, or incorrect merchandise, Red’s Pro Shop will provide an appropriate replacement or refund. Red’s Pro Shop will cover authorized return-shipping costs when the problem resulted from shipping damage, a defective product, or an error by Red’s Pro Shop.

If tracking shows a package as delivered but it cannot be located, contact us promptly so we can assist with the carrier’s investigation.

Free Local Pickup

Free local pickup is available at:

Red’s Pro Shop
Statewide Sportsdome Resort
9285 W. Lake City Road
Houghton Lake, MI 48629

Please wait until you receive confirmation that your order is ready before arriving for pickup. Bring your order confirmation and a valid photo ID. Pickup is available during posted business hours unless other arrangements are confirmed in advance.

Orders selected for local pickup will not be shipped unless new shipping arrangements and any applicable payment are completed.

Contact Us

Questions regarding an order, shipment, or local pickup may be directed to:
Phone: 989-279-0559
Address: 9285 W. Lake City Road, Houghton Lake, MI 48629