Return and Refund Policy

Effective date: October 16, 2026

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All Sales Are Final

Except for the limited circumstances described below, all purchases from Red’s Pro Shop are final.

We do not accept returns, exchanges, or refund requests based on:

• Buyer’s remorse or a change of mind

• Ordering the wrong size, color, style, model, or quantity

• Personal preference

• Finding a lower price elsewhere

• Merchandise that has been used, altered, installed, chalked, shaped, scuffed, worn, damaged, or modified after purchase

Customers should carefully review product descriptions, measurements, compatibility information, options, and order details before completing a purchase.

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Damaged, Defective, Incorrect, or Misrepresented Merchandise

The all-sales-final policy does not eliminate any rights or remedies that cannot legally be waived.

If merchandise arrives damaged, is defective, is materially different from its description, or is not the product ordered, contact Red’s Pro Shop within seven calendar days of delivery or pickup.

The customer must provide:

• The order number

• A description of the problem

• Clear photographs showing the merchandise and reported problem

• Photographs of the package and shipping label when shipping damage is involved

The merchandise and original packaging must be retained while the claim is reviewed. Do not send merchandise back without prior authorization.

If the claim is approved, Red’s Pro Shop will provide an appropriate replacement or refund. If a return is required because of an approved defect, shipping-related damage, incorrect item, or error by Red’s Pro Shop, authorized return-shipping costs will be covered by Red’s Pro Shop.

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Unauthorized Returns

Packages returned without prior authorization may be refused or returned to the sender. Sending merchandise back does not guarantee that a refund or replacement will be approved.

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Refund Processing

Approved refunds will be issued to the original payment method. Please allow 5–10 business days after approval and, when required, receipt of the returned merchandise for the refund to be processed.

Financial institutions may require additional time before the credit appears on the customer’s account.

Original shipping charges are nonrefundable unless the refund results from shipping damage, defective merchandise, an incorrect item, an error by Red’s Pro Shop, an unshipped canceled order, or another circumstance required by law.

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Order Cancellations

Orders begin processing shortly after they are placed. Cancellation requests are not guaranteed and may be declined once processing has begun.

If Red’s Pro Shop cannot ship an order within the promised time, the customer will be notified and given the option to accept the delay or cancel the unshipped order for a full refund.

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Local Pickup Orders

Local pickup purchases are also final except for damaged, defective, incorrect, or materially misrepresented merchandise.

Customers should inspect pickup orders before leaving the store whenever practical. Problems that were not reasonably discoverable during pickup must be reported within seven calendar days.

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Contact Us

To report a qualifying problem or ask a question about this policy, contact:

Red’s Pro Shop
Statewide Sportsdome Resort
9285 W. Lake City Road
Houghton Lake, MI 48629
Phone: 989-279-0559